Customer Support Engineer

מיקום המשרה: תל אביב יפו  תחומי המשרה: תוכנה ,  מהנדס תמיכה  סוג / היקף המשרה: משרה מלאה  The leading solution provider of software acceleration technology , is looking for a talented Customer Support Engineer . If you come from a computer dev background but have a passion for support and working with people , this is the position for you . Help developers in fortune 500 companies and triple-A gaming studios like Epic games , Rockstar , and others get the best experience . Lead the successful integration of our products while working with complex technologies and advanced environments such as modern IDEs , devops , Public Cloud , and others . Responsibilities:* Own customer incidents from creation to resolution . * Work closely with other support members , qa , R&D , and Product Management to troubleshoot , reproduce , resolve , and accurately document support incidents in a timely and professional manner . * Provide general product support for installation , configuration , and implementation requests . Provide general product support for installation , configuration , and implementation requests . * Contribute knowledge on a regular basis to the company\'s Knowledge Base and create examples and how-to documents . * Effectively and accurately record customer defects and enhancement requests . Requirements: * Minimum of 5 years experience in technical software support / other customer-facing roles . * At least 3 years of software engineering background . * Hands-on admin experience with linux and windows operating systems , software development , networking , and client-server application architecture . * Service-oriented personality and excellent interpersonal skills . * Exceptional written and verbal customer-facing communication skills . * Excellent analytical , debugging , and problem-solving skills . * Ability to work efficiently on multiple time-critical tasks and prioritize effectively . * B . A or B . Sc . in Computer Sciences , Engineering or another related field . * Available to work US business hours - Advantage . * B . Sc . in Computer Sciences , Engineering or another related field Advantage . * Fluent in Hebrew and English . Additional languages - Advantage . * Experience in the software development or gaming Industry - Advantage .

תאריך כניסה: 2021-04-07 05:51:04
תאריך פרסום: 2021-04-07 18:08:00
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קטגוריה: software
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קישור
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שם מקור: AllJobs
מקור: alljobs.co.il
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