Developer Support Engineer

מיקום המשרה: פתח תקווה  תחומי המשרה: תוכנה ,  מהנדס תמיכה  סוג / היקף המשרה: משרה מלאה  We\'re looking for a talented Developer Support Engineer to join our amazing and unique Developer Support team! Work with our smart and fun dev-support engineers to provide one of the best customer support experience in the industry . Enjoy a dynamic work environment from helping customers integrate our API cloud-based products in a variety of web and mobile development frameworks to contributing code to the company\'s SDKs to advocate the company on local and global conferences and events . You would be part of our Customer Success team and would be focused on helping our customers streamline technical integration efforts . The ideal candidate would have a web and / or mobile development background and be comfortable in a customer-facing position . Responsibilities:Respond to customers\' ( mainly developers ) technical support requests and feature-related questions . Debug customer issues and create reproducible test cases for engineers to resolve . Handle code-related queries . Write code samples in multiple development frameworks . Maintain ownership of support cases until resolution . Monitor and answer on different support channels: a ticketing system , public forums , social networks , and more . Help enhance documentation to minimize repeating support issues . Coordinate with the different teams: dev team , product management , Account Managers , and others . Contribute code to the company SDKs . Help the dev team review new features and client libraries . Advocate the company on external events and conferences ( locally and abroad ) Become a subject matter expert in the company technology . Support occasional high priority customer requests outside regular working hours . Requirements: Hands-On coding experience , preferably in a web / mobile environment . Experience in a customer-facing position , preferably developers-support . Bachelors degree in computer science or equivalent . Quick learner with a desire to learn new development languages and tools . Excellent analytical and troubleshooting skills . Perfect English skills ( verbal and written ) with outstanding interpersonal skills .